Returns & Cancellation Policy


Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will need to email us at
With the date that you made the payment and payment number, we will need to receive the package within the 30 -day time frame, we do offer a full refund for any/all items, minus the shipping cost (which is at the customer’s expense). The items are to be returned to :

Sphinx Ormus at PO BOX 5011 Aramaho Wanganui 4500 New Zealand

for proper inspection to check the item/s integrity before a refund can be processed.


Due to our shipping service, you only have a small window to change order details or request a cancellation if an order has been processed and a mistake has been made. If this applies to you, please contact us immediately at
and we will try to accommodate your request, provided your order has not yet been shipped.